APAC SaaS cluster experiencing data ingestion delay

Incident Report for traceableai

Resolved

This incident has been resolved.

Posted Apr 14, 2025 - 08:32 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 14, 2025 - 08:31 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 14, 2025 - 08:31 UTC

Investigating

We are currently experiencing an issue with our request span queue starting at 5:46 PM PST. As a result, data ingestion for the cluster is currently impacted. Please note: Access to the UI interface and historical data remains fully functional. There is currently no impact to existing data or platform availability aside from ingestion delays which causes real-time spans not appearing on UI. Our engineering team is actively working on mitigation and resolution. We appreciate your patience and will share further updates as we make progress.

Posted Apr 14, 2025 - 03:47 UTC

This incident affected: app.apac.traceble.ai.